Product and customer support
It is important to us that you get answers to any questions you may have.
Here you will find:
- Overview of dealers and service partners
- Link to form and information about service, warranties and complaints
- Link to FAQ - Frequently Asked Questions
- Link to manuals and assembly instructions
If you cannot find the answers to your questions on our website, you should contact our service department.
I need service on a product.
If you have a product that needs service during the warranty period or a complaint, you can report this in a separate form.
Find a dealer and service partner
Buy our products through our partners or order service for products not covered by warranty.
Spare parts
Find current spare parts for your Thermocold product. Here you will find an overview of spare parts for our units and cold rooms.
Frequently asked questions
Find answers to frequently asked questions about Thermocold, cold rooms, wine rooms, cooling units and wine coolers.
Assembly instructions and user manuals
Assembly instructions and user manuals can be found on the product page of each individual product. See under "documents".
Dealer and service partners
If you are looking for one of our dealers or someone who can help you with a service assignment, you can search for them here.